Frequently Asked Questions
1. Why should we choose you over a rideshare or taxi service?
Our services at Grandview Limousine are catered to travelers who prioritizes efficiency, comfort and luxury in any country Grandview Limousine operates in. With us, your ride is guaranteed, on time, and provided by a professional, licensed chauffeur in a luxury vehicle.
2. How do I make a reservation for a Limousine?
Making a reservation with us is quite simple. You can book online through our user-friendly booking system on our website. You can also call our customer service team. It is highly recommended to book in advance to ensure availability especially during peak times.
3. How far in advance should I book my ride?
We recommend booking as early as possible, especially for airport transfers, weddings, and special events. For last-minute bookings, we do our best to accommodate but cannot guarantee availability.
4. What type of vehicles do you offer?
Our fleet includes:
✔ Luxury Sedans & SUVs
✔ Stretch Limousines
✔ Sprinter Vans
✔ Party Buses
✔ Charter Buses for larger groups
5. Are your drivers professionally trained?
Yes! All our chauffeurs are professionally trained, licensed, and background checked. They are also highly experienced in handling high profile clients, corporate travelers, and special event transportation.
6. Do you offer airport transfers?
Yes, we provide 24 hours airport ground transportation service with flight tracking to ensure timely pickups and drop-offs. Our services are so efficient that we will never cancel last-minute and a professional and luxurious service is guaranteed.
7. What is your cancellation policy?
Our cancellation policy varies based on the type of service. Kindly read our Pricing, terms, conditions and also check with us at the time of booking for details on refunds and rescheduling.
8. Can I make special requests, like champagne or decorations for an event?
Absolutely! We offer customized luxury experiences, including decorations, refreshments, and specific amenities upon request.
9. Do you provide transportation for large events or corporate travel?
Yes, we specialize in corporate transportation, group travel, weddings, and event logistics. Whether you need multiple vehicles for a large event or ongoing business travel solutions, we can accommodate your needs.
10. How do I book a ride?
You can book directly through our website, call our customer service team, or send an email. We’re happy to assist you with any special requests.
Hourly rates, no hidden fees and 4 hours minimum reservation for Sprinters, Limousines and Party Buses. (Mile restrictions may apply)
By booking our services, you agree to the following terms and conditions. Please read them carefully.
1. Hourly Rates
Our pricing for party buses, Shuttles, Motorcoach Limousines and Sprinters are based on an hourly rate with a minimum reservation requirement of 4 hours. All reservations can be made online through the bookings systems on our website, through calling our customer service team and through emails. Our hourly rates include the following: Reservation Fee (non-refundable deposit) Electronic Payment Transfer Fee, Toll Fee and Gas Fee.
2. Hourly rate exclusions
Hourly rates do not include tips to the driver. While it is not mandatory, gratuities are highly appreciated and can be given to your driver directly. General cleaning fee is included in our flat hourly rates. However, Additional charges may apply in cases where there’s blood, stooling, vomiting etc.
3. Deposit and Payment
A non-refundable deposit is required to reserve a bus, sprinter and limousines for your event if the booking is made at least 7 days in advance. For reservations made less than 7 days before the event, the full amount (deposit and balance) must be paid upfront. If a reservation is canceled 2 days or less before the event, the amount will not be refunded. For Luxury SUVs and Sedans transport reservations are subject to availability, bookings and payments can be processed same day.
4. Terms of service
Our services are subject to availability, and we reserve the right to refuse service to anyone for any reason. Grandview Limousine Services LLC reserves the right to updates or modify our terms and conditions at any time and without prior notice and effective upon posting on our website.
5. Damages and Clients Responsibility
The client is responsible for any damages caused to our vehicles during the event and transport beyond normal wear and tear. Clients are responsible for their luggage and personal items. Grandview Limousine Services LLC, its employee, contractors and agents is not liable for any loss, damages or stolen belongings during transport service. Clients are responsible for providing accurate and timely information regarding their booking details including pick up time, location and special requests.
6. Guidelines for safety
Passengers are expected to adhere to strict safety guidelines while on board. Any disruptive or unsafe behavior may result in the termination of the service without a refund. Passengers are expected to be respectful to our drivers as unruly behavior will not be tolerated and may result in the termination of the service without a refund.
7. Modifications to reservation
Modifications to the reservation for buses, sprinters and limousine such as changes in location, choice of vehicles or additional hours, may attract additional fees and are subject to availability.
8. Privacy
Our client’s privacy is of utmost importance to us. Kindly refer to our privacy policy for details on how we collect, use, and protect your personal information.
9. Liability limitations and Indemnification
We (Grandview Limousine services LLC) are not liable for delays or failures to provide services due to circumstances beyond our control, including but not limited to road traffic and closures, inclement weather, mechanical, or road conditions. Our liability is limited to the amount paid for the specific service. Under no circumstances will we be liable for any indirect, incidental or consequential damages arising from the use of our services. By using our services, you agree to indemnify and hold Grandview Limousine Services LLC, its employees, contractors and agents harmless from any claims, damages, losses or expenses arising from the use of our services.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state of Texas, and any disputes that arises from the use of our services will be resolved in the appropriate courts in Dallas Texas.
Ready to Elevate Your Travel Experience?
Experience the ultimate luxury transportation with Grandview Limousime. Whether it’s an airport transfer, corporate event, or special celebration, we ensure a seamless and unforgettable journey. Book your ride today and experience excellence in every mile.